Privacy Policy

Last Updated: 7th November 2025

ThaiFlora (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ThaiFlora.com and when you interact with our services related to plant purchases, exports, and support.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, request a quotation, or contact us, we may collect:

• Full Name
• Email Address
• Phone Number / WhatsApp
• Billing & Shipping Address
• Country / Port of Destination

b. Business / Documentation Information

For international exports, we may require:

• Import Permit Details
• TAX / Business Registration Information (if applicable)
• Customs Clearance Details

c. Payment Information

We do not store card details. All payments are processed securely through third-party payment gateways or bank transfers.

d. Technical Information

We may automatically collect:

• IP Address
• Browser Type & Device Information
• Cookies to improve user experience (non-intrusive)

2. How We Use Your Information

We use your information to:

• Process and deliver plant orders
• Prepare export documentation
• Communicate shipment updates
• Provide customer support
• Improve website performance and user experience
• Send promotional updates (only with your consent)

3. Sharing of Information

We do not sell or trade your personal information.

We may share your information with:

• Shipping and Logistics Partners
• Customs & Agricultural Authorities
• Payment Processing Services

These are only used for order and export fulfillment.

4. International Data Transfer

Since ThaiFlora is based in Thailand, your information may be processed and stored in Thailand. By using our services, you consent to the transfer of your information as needed for shipment and documentation.

5. Data Security

We take reasonable security measures to protect your information, including:

• Secure Server and SSL Encryption
• Restricted Data Access Controls
• Verified Payment Gateways

However, no data transmission is 100% secure. You share information at your own risk.

6. Your Rights

Depending on your country, you may have the right to:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw marketing consent at any time

To request, email: support@thaiflora.com

7. Cookies Policy

We use cookies for:

• Website performance optimization
• Session tracking
• Analytics

You may disable cookies in your browser, though some features may not function properly.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

10. Contact Us

For any inquiries regarding this Privacy Policy:

ThaiFlora.com
Email: support@thaiflora.com
Phone: +66839782177 
Location: THE THAIFLORA CO., LTD. 32/636 PRACHA UTHIT RD. THUNG KHRU SUBDISTRICT, THUNG KHRU DISTRICT BANGKOK 10140 THAILAND